For medical and allied health
Medical billing, compliance deadlines, patient communications, item numbers, provider numbers. It takes someone who already knows the landscape.
Behind every well run practice is someone who understands the detail.
I have spent over 27 years in medical administration. I know how a practice runs, what it needs, and what happens when the operational side isn’t properly owned.
Billing, correspondence, rostering, patient management and everything in between, is handled accurately, quietly and efficiently.
Where I make a difference
The areas of practice admin I take on, in full or wherever you need the help.
“I already know the landscape.
You simply hand it over.”
Who I work with
Psychologists, counsellors and mental health social workers. Halaxy, set up and maintained.
Setup projects, or ongoing so you never touch it.
GP, specialist and imaging practices. Billing that has to be exact.
Physio, chiro, osteo, podiatry and exercise physiology. Nookal, set up and maintained.
Setup projects, or ongoing support once running.
Three kinds of practice, three kinds of admin. I have spent years inside all of them.
How it works
A free 20-minute conversation about your practice: what’s working, what’s piling up, and what you’d hand over first. A friendly conversation, and you will come away knowing exactly how I would handle it.
You get a straightforward proposal in writing: what I take over, the hours it needs, and what it costs, tailored to your scope rather than a one-size package. It is all set out up front, so there is nothing open-ended.
We set up access, I learn how your practice runs, and the first tasks come off your plate in the first week. From there you have one point of contact who already knows how you work.
Professional Indemnity, Public Liability and Cyber and Privacy Protection. Certificates available on request.
I work across industries where confidentiality is non-negotiable. Client and patient matters stay exactly where they belong.
One person, in your time zone, who already knows how Australian businesses and practices actually run.
I can confidently say Mel is exceptional.
Her organisational skills are unparalleled, ensuring every task is completed efficiently and effectively.
Mel is a problem solver and has an attention to detail that is truly impressive. Her professionalism and positive attitude makes it a joy to work with her. I highly recommend Mel to anyone in need of a reliable and dedicated assistant.
Really appreciate your skill, expertise and professionalism.
Many thanks for everything you managed to accomplish!
Hope to work with you again in the future.
Thanks for your experience and expertise!
It was wonderful to finally work with you again and hope to in the future.
Rated 5.0 on Google · Read the reviews
Common questions
Pricing is tailored to the hours and scope you actually need. A few hours of claiming each week looks nothing like full practice management, and you shouldn’t pay for a package built around someone else’s practice. On the intro call we work out what you’d hand over and the hours it realistically takes, and you get a clear figure in writing before anything starts. No surprises, and no open-ended hours.
Yes. I work directly in your system rather than sending you spreadsheets to re-enter. Halaxy is the one I know best, including the parts most practices never finish setting up. If you use something else, tell me on the call and I will be straight with you about how quickly I can be useful in it.
The same way a practice manager does. Access is limited to what the work requires, nothing is stored outside your systems, and I carry Cyber and Privacy Protection insurance alongside Professional Indemnity and Public Liability. Certificates are available on request.
A boutique practice, not an agency. The work sits with me, and when a job calls for extra hands I bring in trusted support and oversee it personally. You deal with me every time, and you never have to explain your practice twice.
Sole practitioners through to multi-practitioner clinics. The work changes shape with the size, but the problem is usually the same: the operational side is being done in the gaps by someone whose real job is something else.
A free introductory call. We talk about what is actually taking your time and what you would like handed over, and you will come away with a clear picture of how I would run it.
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Book a free call and let’s have a chat about what’s not working in your practice right now.